Tuesday, January 03, 2006

Small Kindnesses

I thought I'd share with you guys some warm fuzzies that librarians don't get nearly enough of.

We spend our days dealing with the irrational, rude, cruel, ignorant, greedy, and just plain mean. We have to field dozens of complaints that don't reflect our true quality of service and have to deal with nasty comments lewd name calling, and people bitching about how little we offer yet blame us for the lack of services instead of the government for the tiny pitance we have to work with. I've had things thrown at me, been called rude names, groped, insulted, talked-down too, dismissed, and physical violence threatened.

However, once in a blue moon, a person will actually thank us and tell us what a wonderful job we are doing. Every now and then, a kind person will gush about the amazing services we do offer and proudly fill out a comment card about how friendly and eager the staff is.

I just got such a compliment today and it made up for some of the abuse we've been suffering since school let out for the holidays. It's nice to have these little kindnesses to return to me a small shred of faith in humanity.

So here's a big thank you to all you kind people who take the time out to speak out on what we're doing right and remember what it's like to work in public service.

3 Comments:

Blogger Happy Villain said...

Awww, isn't that nice? I've received flowers, boxes of chocolates, cheap jewelry and framed pieces of art from grateful patrons. Sometimes they do make up for the sourpusses.

12:27 AM  
Blogger Mae Kyl said...

Yeah, we also have a very nice patron who brings us chocolate for doing research on the dates of birth and death of his favorite musicians and actors of the past, some of them his friends! "The Colonel" even came by this morning with Cherry Chocotale Kisses (Hershey) for Anne Archy and myself!! He even told us he would be back next week with Valentine's presents for us!! He's soooo nice & SWEET!! (chocolate)

I also once had a patron bring me a box of Scottish Shortbread (really from Scotland) just for giving her what she called a three year course in English! She was helping a neighbor's kid with a report, and she didn't understand some of the requirements the teacher was asking for, so I filled her in on the meanings! She is a very nice lady, and such a great accent! I really enjoyed talking to her! (And the shortbread was really great too!!)

11:53 AM  
Blogger Mae Kyl said...

Also, we must say about the chocolate (and the shortbread for me) - we're not at all afraid to eat it!!!!!
We do get gifts from some rather questionable patrons. We wait until they walk away to quietly deposit them in the trash! (Something we would Never do to The Colonels gifts!!!!)

12:16 PM  

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